HeartCartHub
Last Updated: August 01, 2026
We aim to deliver your orders quickly and safely. Below are our guidelines about shipping timelines, charges, and service availability.
📍 Serviceable Locations
- Currently, orders are available for Local Pickup only.
- Shipping and home delivery services are not available at this time.
- We plan to introduce shipping services to selected serviceable locations in the future.
- Once shipping becomes available, the list of serviceable locations and delivery options will be displayed during checkout or on our website.
- We reserve the right to add, remove, or modify serviceable locations at any time without prior notice.
⏱️ Delivery Time
- Currently, all orders are available for Local Pickup only. Customers will be notified when their order is ready for pickup.
- Orders are typically prepared for pickup within the estimated timeframe communicated at the time of order confirmation, subject to product availability.
- Once shipping services are introduced, estimated delivery times will be displayed during checkout or on the product page, where applicable.
- Delivery timeframes are estimates only and may vary due to factors such as order volume, vendor processing time, courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.
- We will make reasonable efforts to process and deliver orders promptly; however, we do not guarantee delivery by a specific date or time.
🚚 Shipping Charges
- Currently, no shipping charges apply as orders are available for Local Pickup only.
- If shipping services are introduced in the future, applicable shipping charges will be calculated and displayed during checkout before the order is confirmed.
- Shipping charges may vary based on factors such as the delivery location, product size or weight, order value, and the selected shipping method.
- Any applicable taxes or additional fees will be clearly displayed at checkout, where required.
- We reserve the right to revise shipping charges at any time. However, any changes will not affect orders that have already been confirmed.
📦 Order Dispatch
- Currently, orders are not dispatched, as all orders are fulfilled through Local Pickup.
- Customers will be notified when their order is ready for pickup.
- Once shipping services are introduced, customers will receive a dispatch confirmation when their order has been handed over to the shipping or courier partner.
- Dispatch timelines may vary depending on product availability, vendor processing time, and operational requirements.
- After dispatch, delivery timelines will depend on the selected shipping method and the courier service.
✋ Failed Delivery / Reattempts
- Currently, all orders are fulfilled through Local Pickup. Customers are responsible for collecting their orders after being notified that they are ready for pickup.
- If an order is not collected within the communicated pickup period, we reserve the right to cancel the order or charge reasonable storage or reprocessing fees, where applicable.
- Once shipping services are introduced, customers must ensure that the delivery address and contact details provided are accurate and that someone is available to receive the order.
- If a delivery attempt is unsuccessful due to an incorrect address, customer unavailability, refusal to accept the order, or any reason attributable to the customer, the courier may attempt re-delivery according to its policies.
- Any additional delivery or reattempt charges, if applicable, may be the responsibility of the customer.
- If the order is returned to us after unsuccessful delivery attempts, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.
🤝 Delivery Partner Responsibility
- Currently, all orders are fulfilled through Local Pickup, and no third-party delivery partners are used.
- Once shipping services are introduced, deliveries may be handled by third-party courier or logistics partners.
- While we will make reasonable efforts to ensure timely processing and dispatch of orders, delivery timelines may be affected by factors beyond our control, including weather conditions, traffic, public holidays, operational disruptions, or courier delays.
- Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order at the delivery address.
- We are not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
📦 Damaged Shipment
- Currently, all orders are fulfilled through Local Pickup. Customers are encouraged to inspect their order at the time of pickup.
- Once shipping services are introduced, customers should inspect the package upon delivery before accepting it, where possible.
- If the package or product appears damaged, customers should take clear photos of the package and the damaged item and contact our Support Team within 48 hours of pickup or delivery.
- To help us investigate the issue, customers may be asked to provide an unboxing video, product photos, packaging photos, and the order number.
- Claims for damaged shipments will be reviewed in accordance with our Return and Refund Policy.
- We reserve the right to decline claims that are reported after the specified timeframe or where sufficient evidence is not provided.
❌ No Shipping to Certain Products
- Certain products may not be eligible for shipping due to their size, weight, nature, legal restrictions, or other operational limitations.
- Products that are not eligible for shipping will be clearly identified on the product page or during checkout.
- Such products will be available for Local Pickup only, unless otherwise specified.
- We reserve the right to determine whether a product is eligible for shipping and to modify shipping eligibility at any time without prior notice.
- If an order includes both shippable and non-shippable products, we may require separate fulfillment arrangements or contact the customer with available options.
🧾 Address Change
- Customers are responsible for providing accurate and complete pickup or delivery information at the time of placing an order.
- Any request to update delivery details must be submitted to our Support Team as soon as possible before the order is processed or dispatched.
- Address changes may not be possible once an order has been dispatched or handed over to a delivery partner.
- We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.
- If shipping services are introduced, any additional charges resulting from a customer-requested address change may be payable by the customer.
📬 Contact Us
For shipping-related queries:
HeartCartHub
Email: support@societystore.heartcarthub.com / heartcarthub@gmail.com
Location:
O-427, Gaur City Center,
Greater Noida West, U.P, India