HeartCartHub
Last Updated: August 01, 2026
At HeartCartHub, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to support you with simple and transparent return options.
🛍️ Return Eligibility
- Returns accepted within 7 days of delivery
- Product must be:
- Unopened, unused
- In original packaging
- Including all tags, accessories & invoice
- Returns not meeting these conditions may be rejected
🚫 Non-Returnable Items
The following items cannot be returned or refunded:
- Festival decor items
- Personalized or custom-made gifts
- Clearance sale / final discount products
Products marked “Non-returnable” on the website will not be eligible for return.
🔄 Exchange Policy
You may request:
- Replacement of the same item
- Exchange for another size (if available)
All exchanges are subject to stock availability.
💳 Refund Process
Once the returned item is received and inspected:
- Refunds will be processed only after the return has been approved.
- Approved refunds will be issued to the original payment source where possible. For manual UPI payments, refunds may be processed to the customer’s provided bank account or UPI ID.
- Refund approval by HeartCartHub typically takes 2–3 business days after the returned item has been received and inspected.
- After approval, the refund is generally processed within 3–7 business days, depending on the payment method and banking system.
- Customers will be notified once the refund has been initiated.
📦 Damaged, Wrong or Missing Items
Please contact us within 48 hours of receiving your order if:
- The product arrives damaged or defective.
- You receive an incorrect item.
- Any item is missing from your order.
To help us investigate your request, please provide:
- Clear photos of the product and its packaging.
- An unboxing video, if available.
- Your order number and a brief description of the issue.
Failure to report the issue within the specified timeframe or provide the requested evidence may result in your claim being declined.
🧾 Order Cancellation
- Customers may request cancellation of an order only before the order has been processed or dispatched.
- Once an order has been dispatched or handed over for delivery, cancellation requests will not be accepted and the order will be treated as a return request after delivery, subject to our Return and Refund Policy.
- To request a cancellation, customers must contact us as soon as possible with their order details.
- Cancellation approval is subject to order status and vendor confirmation.
- If a cancellation is approved after payment has been made, any eligible refund will be processed according to our Refund Policy.
- Orders that have already been picked up by the customer cannot be cancelled and will be handled according to the applicable return policy.
🚚 Return Pickup & Instructions
- Contact our Support Team using the contact details provided below to request a return.
- Our team will review your request and may ask for photos, videos, or other information to verify the condition of the item.
- If your return request is approved, we will provide return instructions.
- Currently, customers are responsible for returning eligible items to the designated return location unless otherwise instructed by us.
- If return pickup services are introduced in the future and are available for your location, we may arrange a pickup for approved returns.
- If a return pickup service is unavailable, customers may be required to ship the item to the address provided by us.
- Reasonable return shipping charges may be reimbursed only for approved returns where the return is due to our error (such as an incorrect, damaged, or defective item), subject to our review and approval.
- Items must be returned in their original condition, including all accessories, manuals, packaging, and any complimentary items, where applicable.
📬 Support & Contact
For any help regarding returns or refunds:
📧 Email: support@societystore.heartcarthub.com / heartcarthub@gmail.com
🕘 Support Hours: Mon–Sat, 10 AM to 7 PM (IST)
⚖ Legal Compliance
- This Return and Refund Policy is governed by the applicable laws of India.
- We strive to operate our marketplace in accordance with applicable consumer protection laws and regulations.
- In the event of any conflict between this Policy and applicable law, the applicable law shall prevail.
- HeartCartHub reserves the right to update or modify this Policy at any time. Any changes will be posted on this page with the updated effective date.